Learn more about mobile data settings and usage. You hit the bulls eye… setting APN to default worked. My homtom ht 37 pro won’t work as a phone. Thank you so much for the information. Some will scoff at the very mention of suggestions like “reboot your phone” and “remove and reinsert your SIM card,” but these should always be the first port of call when trying to fix mobile data issues. Its not your phone's problem. Now a good way around that connect to wifi and you can use other apps while in a call but other than that that's it, How do I find the defaults cause I have the Galaxy s9 and my internet dont work while on a call either. TracPhone customer service was no help. So change your data on the sim that u use most. Tried every suggestion in this article, multiple times. Please be complete and update this article… This is a huge problem for me because I use my phone a lot of times to attend class (kinda like skype but a school application) When I try to connect to the internet while also being on a call it says that it cannot connect to the data. It’s a sad but not uncommon occurrence for your APN settings to get out of whack after an Android software update, and if a standard reset doesn’t fix the problem, then you may need to enter your APN address manually. 3 hours spent speaking to some “expert” at ATT. OML THANK YOU SO MUCH FOR THIS!!! Nite Thunder, I just got here and the title of the article is “How to fix mobile data on Android”. I added new APN and it started working! I see, “When mobile data stops working on Android, …. You guys are geniuses!!! Once you’re in recovery, use the volume buttons on your phone to select “wipe cache partition” or “wipe cache”, then select the option using the power button. The 4G voice calling is facilitated via VoLTE- voice over network. i.e. and your network should give out the details on one of their help pages (orange.fr for me). HOT DAMN! after that it started working. This all came about in that legal agreement and/or FCC deal where Sprint bought the Clear/ClearWire spectrum or something to that effect and has to supply this mobile data option till mid-2030’s. Content Manager at Make Tech Easier. ‎09-10-2020 If you recently upgraded to the latest version of Android (Android 10 at the time of writing), then you may have fallen foul of a bug resulting from the update. What about posting APN’s of carries for people as well on smartphones? On the contrary, Mobile Data is not just for Smartphones… I have an LG phone that wouldn’t get internet with mobile data. Thanks for sharing your wisdom. I have already activated VolTE on both SIM cards, and rebooted the phone, didn't work. MNC : 15. Go to “Settings -> Network & internet -> Mobile network -> Advanced -> Access Point Names, 3. I had the problem with my Xperia LT30p, bought this phone years ago in Europe but right now I’m living in Mexico and my other phone I was using on daily basis got broken so I immediately changed my SIM card into the old Xperia…It worked normal only it didn’t use mobile data when I was outside so I got pissed and called the attention of a SIM company I use but they didn’t know how to help me and I started searching internet to find a solution. My galaxy s5 data connection wont open..? If you're only having trouble when on Wi-Fi, see Wi-Fi troubleshooting. I had something si... Maaan my s8 plus is doing the same thing!! What about cord-cutters, low-incomes, non-profits, schools and libraries that use mobile data mostly from Sprint in Wi-Fi and the issued Sprint branded hotspot devices Sprint allows. When I go to turn the data off, the “switch” icon to turn the data off is not there. What do you suggest? Check If You’ve Reached Your Mobile Data Limit. If not, see Signal issues / no service troubleshooting. It was very very useful. Turn off Wi-Fi Calling. After turning off mobile data, you’ll still be able to make and receive phone calls and get text messages. Go to your carrier settings, then under the “Carrier” option select your network (it may be set to “null” by default) to get your data working again. Sprints got a 1-million high-school program for free hotspots and service going across the country right now too…. Is there an update or something that will fix this. Restart iPhone. Wi-Fi calling is a great feature, automatically switching a regular phone call to … My old ZTE never had this problem! Update firmware using your data can be done. Worked great for the first week. All device, system and network updates are current. (If you want to turn off data roaming again later, dial #763#.) Starting with the simplest solution, it’s possible that during an update, or simply in the phone’s default settings, the network mode (3G, 4G, etc.) MCC : 208 Therefore, I doubt word count or recognition of the “other applications to mobile data use”, or” posting of APN’s” for anything other than the subject in the title of this article would be of any interest or use to others who came here to figure out HOW TO GET MOBILE DATA WORKING ON THEIR ANDROID. Or if your phone isn’t 4G but you’re running on an OS that features it as a network mode (by rooting, for example), your phone may be trying to connect to 4G signals that it’s not capable of. I tried everything to resolve and after a week now, I tried resetting the Network options and it worked. Thank you, Go to APN Setting and delete it and now Click on More > Default APN setting and now You will get your signal. What then ? I added a new APN i didn’t really know how to do it I just dig up in my phone and I got connected thanks so much! I been to mobile sim services and enabled international roaming; this reset network connectivity and disabled international roaming again. Bless you! 0 Likes Success!!! I’ve tried so many options, I’ve tried setting the giffgaff APN for doogee, I’ve tried setting the EE Internet APN. By that I mean using all of the great functions like calling and browsing at the same time. © 2020 Uqnic Network Pte Ltd. All rights reserved. Thanks again for a clear instructional article. If you're on Verizon, go to Settings -> Advanced Calling, you need to activate it on you line … unable to browse. After trying everything, I solved this problem. You’ll see a graph showing your data usage along with a whole bunch of settings. My data was gone for a few months and I just fixed it with this article! Tap the menu icon at the top-right, then “Reset to default.”. While on a call, my mobile data doesn't work. REset after reset, calling me back on a different number to try all sorts of things on the phone and nothing worked. Notify me of follow-up comments by email. Cellular Data is working again and you can continue to browse the web and send texts using wireless data! You've decided to leave a comment. 09:24 AM I can only get it to work if I keep turning mobile data off and then on again, but it never stays on and working. Well, you are not alone. 4. Mobile data started working for me after I followed this: My internet data wont work while on phone calls A7... A50 will not use mic in Bluetooth headset. Just my observation. Then data stopped moving on the mobile network (phone and SMS still worked). Ok come home and call my phone from husbands verizon phone and try to turn on data while in a call and now get the message unable to turn off mobile data while in a volte call and I still can't turn data on while in a call and use it. I know it's an old post but...swapping Sims isn't the solution. as for texts while on a call those should go through fine since texts use voice packets to send. Most carriers offer mobile data services and plans … - If you’re not able to access one specific app or website, but all other apps and websites are working fine, then there could be a temporary issue with that website or app. Data Not Working on Android 10 If you recently upgraded to the latest version of Android (Android 10 at the time of writing), then you may have fallen foul of a bug resulting from the update. If you still don’t have data, turn airplane mode back on, turn your phone off, wait for a minute, turn your phone back on, turn airplane mode off, wait for thirty seconds, then turn mobile data on. I am impressed. That's fantastic! Data roaming is turned on if you're roaming across cellular networks. “Ok, you’ll need to call technical support from another phone because they’ll probably have you do some things to this LG phone and it’ll be easier to make the call from a different phone while you do that.” Ok. Just now, before trying to call AT&T technical support, I googled, found the info, LOOKED AT THE VIDEO (very helpful because the written instructions said nothing about saving it, so until I looked at the video I wasn’t sure how I was going to keep these settings if I hit the back button), and PRESTO!!!!! THANKYOU VERY MUCH. I get a pop up display that says I won't be able to receive mobile data while I am on the phone. I found this article and started realizing what was wrong. You can use only a sim at a time. It sets your phone up with all the crucial settings like IP addresses and gateways to (hopefully) get you connected. I had a selection checked on each phone for my APN setting that was wrong. You should see a list of APNs (potentially with only one network on them). Cellular Data: Working Again! For anyone else not in UK /North America, don’t worry, it is possible to search for the APN details online (wi-fi!) Nothing actually works. To check this: 1. NOTHING worked. Turn that ON. How do I fix this? Go to “Settings -> Mobile data -> Network mode,” then switch to the one that best suits your phone. I am running a blu dash j devise. Go to “Settings -> Mobile Data/Data Usage” (depending on your device). Go to your APN list using the method in the previous tip, then tap the “+” icon in the top-right corner. I’ve taken out my sim and put it back in, I tried the method of turning on/off the aeroplane mode, but my mobile data still does not turn on. The airplane mode + restart trick worked for me. Alternatively, you can turn off all data limits by unticking the “Limit mobile data usage” box. Yeah! Likewise, with other devices make sure it says this rather than just one of the two. I went to your website and tried the suggestions. Also the option for HD Calling was selected but I needed the. On your phone, there’s a fair portion of your device’s memory dedicated to the cache – where data for various apps and processes is stored “on the backburner”, activating automatically so that these apps and processes boot up more quickly on your device. Hi there you may need to do a reset on your device. So it appears that the people who are getting something out of this article are looking to resolve an issue with an ANDROID based SMART PHONE, not a problem with “cord-cutters, low-incomes, non-profits, schools and libraries that use mobile data mostly from Sprint in Wi-Fi and the issued Sprint branded hotspot devices….” I don’t see any mention of ” that hotspot / public Wi-Fi applications ” actually written here so when you say “mentioned here in the subject of mobile data?”, are you reading the same article as I? Initially, phone service wouldn’t work (No Network Msg). After the latest update on December 22, 2019 My phone is behaving weird. Thank you very much! This was after I struggled for two days getting through to my network provider, who promised to share the required network settings that never came. Thanks a million. So you can forget about wondering why is WhatsApp isn’t working on Wi-Fi! Nom : Free YOu have restored my faith that there are still some competent people in the world!!! Moreover, when you use Speedify, not only will you benefit from a faster WhatsApp experience, you are also getting a secure connection. To fix this, go to your Android Settings, then type “carrier” into the search box at the top. Our maps show coverage provided by T-Mobile in the U.S. T-Mobile partners with other providers who provide roaming in other countries. Or take advantage of it to download a bunch of apps that will let you download music for free. Do you have any information on the J7. Whoever wrote this article, thanks a lot! Are you limited on word count of an article here? A simple and powerful fix for data not working on your Android device is to enter an SCRTN (Special Code to Reset the Network). Hi, Airplane mode is turned off. Are some of your Android apps working over WiFi, but not mobile data? … Assuming you’re with a CDMA network, go to your phone dial pad and enter the following code, depending on your device: Note that phone carriers are slowly trying to phase out CDMA networks as they seek to move wholly onto the faster, more recent LTE standard, so this particular fix may not exist for that much longer. I am using a Samsung Galaxy S10. There are a few ways that a data block may be active on your device. I had problem with samsung phone; though mobile data was turned on internet connectivity was not shown and not connected. Most operating systems, including iOS and Android, allow you to restrict … Voice and data services don't work at the same time when on 2G. Data not working during call on Starhub Recently I moved from M1 to Starhub and facing strange issue, when I am in call - my data is NOT working. Thanks, easy fix! 2. :), thanks a lot. I am very happy. My data actually was not working as I has thought either. I was actually sceptical that a resolution as simple as the one given would work, but it did! wont happen until they light up VoLTE..which is rumored to start happening some time this year..but until they publicly announce this its still considered a rumor. Related: 8 Best Android Screen-Recording Apps. 1. “OK, well, try calling Verizon.” OK. 1. Please help. The process should only take a few seconds. Hello, I am having a problem with my S10 Dual sim phone. A simple click to ATT phone…and presto it’s working perfectly on both phones. But my phone is not complete with out a data connection. But unable to browse internet or use mobile data during the call. After all, it saves them the trouble of dealing with you in-store! Your data is ina... How do I find the defaults cause I have the Galaxy s9 and... Re: My internet data wont work while on phone calls A70. It literally stands for "Voice over LTE (your data network)". They went through the same checklist, didn’t resolve issue. My Advanced Calling was turned on, but it was grayed out and I could not. My provider is TracPhone. Apple Watch Series 3 (GPS + Cellular) and Apple Watch Series 4 don't support data roaming. *The T-Mobile network uses GSM network standards, and it's not a CDMA network. No error, I'm guessing VoLTE works for calls. I feel so tech savvy now, I’m about to go to the AT&T and school them! BINGO!!! That’s android 4.4.2 KitKat. Dual SIM phones can have data/internet only from sim1 or sim2. I can make and receive phone calls, text, and send and receive multimedia messages but absolutely no internet connection. Hi there hope your day is going great. If that’s the case in your network’s APN settings, make sure it says IPv4/IPv6 instead. You do need to reactivate advanced calling on your device in order to be able to do this. Thanks! Where’s that hotspot / public Wi-Fi applications mentioned here in the subject of mobile data? Excellent article and it fixed my issues perfectly. The following shows how to do it. Failed to realize these other applications to mobile data use? Thank you! Just needed to know what to look for :), For a day now no data, found this site, airplane mode on and off got data back immediately. For WhatsApp users, Speedify offers the enhanced stability and speed necessary for faster mobile uploads no matter where you are. In the US as of 2019, these networks are Sprint, Verizon and US Cellular. Wi Fi works fine. I bought data for 1 week, and I cannot get it to work, please help! When I'm on a call sometimes a friend will send me pictures or I want to be on Facebook at the same time. While using data roaming on your iPhone, Apple Watch Series 3 (GPS + Cellular) or Apple Watch Series 4 will only be able to use Wi-Fi or your iPhone mobile data … They spent 90 minutes scratching their head, finally one of them says check the IMEI numbers in our system. Resetting the APN to defaults worked for me. There’s not a + in sight and I tried all your other suggestions. ; Apps won't work while I am on a call. My provider is Virgin Mobile. Every Android phone lets you set your own mobile data limits and warnings for when you’re about to reach your limit. After the second radio was removed, the only way to have SVDO is via VoLTE, since LTE can handle the load of both. Access Point Names (APNs) are the means by which your mobile network provider connects your phone to the mobile Internet. Now I have one of those expensive “fancy” phones and my old broke back cell phone…working as it always did in the past. I have an identical phone that I moved the SIM card to and the icon is visible on that phone. It worked and I’m super happy. You can also check the page on the Data Saver Function if you are having problems with one or two apps accessing Mobile Data. Boom it works for me, and hopefully for you too!! I saw that the APN settings were empty so I filled it in manually and it worked!! Thanks again, Thanks a lot. Changing this is simple. SamsungRei, Maaan my s8 plus is doing the same thing!! Make sure your data limits in the graph correspond with what your network allows by dragging the limit up or down in the graph. HD Video and Calls selected. If your Mobile Data has stopped working all of a sudden, but your mobile network account is fine, check the information on Mobile Data Limits on Samsung devices for help increasing the Mobile Data limit. That means your voice is transmitted to the tower as data just like your internet data packets. How do I get through to Samsung about a warranty? Thank you. Turn on airplane mode, turn off, bingo! Related: How to Fix the Obtaining IP Address Error on Android. If you have a 4G phone, for example, you should always make sure 4G is selected in your network modes to catch those sweet 4G rays. When mobile data stops working on Android, it’s world-shattering, in other words. Or you can check out this list of APN settings for US carriers or this one for UK APN settings. of your phone is set to one that doesn’t offer optimal coverage. Settings -> Connections -> Mobile networks -> VoLTE calls ON, ‎09-07-2019 However, this process can sometimes go wrong and require a reset. When I go through the steps and get to where th r APNovember should be it is not ty here at all on a brand new Galaxy Note 5. Save my name, email, and website in this browser for the next time I comment. how to boot to recovery from different Android devices, How to Fix the Obtaining IP Address Error on Android, bunch of apps that will let you download music for free, Wait for 30 seconds, then turn Airplane Mode off. 1. There it is — the key to getting you back online just when you thought you’d have to start resorting to paper maps and pigeon mail to communicate with people. I had a Samsung phone that was doing the same deal not using my data. 3. Here are some tips on how to get it back” written just below the article intro, before it gets into how to fix the issue of data not working on android. There’s also an extra little trick to rebooting your phone that could help: If this fails, then try the following fixes. In some rare cases, a network operator may have to … Troubleshooting Google Pixel 3 XL mobile data (cellular data) not working issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I can only use it like a tablet using my home WiFi. If you are having trouble using data, or if sending/receiving picture and video messages, including instant messaging (e.g., iMessage or WhatsApp) isn’t working, then you may have a data block active on your device. APN Internet We want your phone working properly. Save your new APN settings, then select them from the APN list on your device. Mobile data problems are usually easy to fix. Try clearing your cache and cookies, or waiting for a few minutes. Why? APN : free As my phone is a 4G, I go for 2G/3G/4G Auto so that it always tries to connect to the best signal available. Magic. What worked for me was typing in a new APN by hand. If you checked mobile data on sim1 and receive a call on sim2 it's normal for the internet not to work because during the call sim1 is deactivated. International roaming. I dont get it. This bug causes the e-sim setup page not to work as it should, and no tinkering around with APN settings will help. Apparently it is on GSM which is no longer used in Australia. I used the above steps on both phones and this fixed both phones in just a few minutes. But the catch is that my mobile data is not working. I followed all the steps and still my data won’t turn on, My ZTE model z835 is facing network problem when searching for network operator even no Signal bar appears but the sim card shows it is in, I tried so many methods but the value is still the same, Thanks, it was the apn settings that somehow go changed. 2 or 3 or 4. I've noticed that I can't be on a call and do anything over my mobile data. What you need to do simply go to settings->connections->Mobile Networks->Use mobile data during Calls. Thank you once again. Not even a data connection sign is shown above.. texting and calls are pretty smooth and no problem. Affiliate Disclosure: Make Tech Easier may earn commission on products purchased through our links, which supports the work we do for our readers. I spent five minutes reading your suggestions and lo and behold, my phone is working as it should be. 3. This is another effective fix to an iPhone whose cellular or mobile data isn’t working. See the issue is actually pretty simple. Googled “no data” and “no data service on my android” subject popped up so I scrolled down past 1st suggestion and what people ask and the videos and found your link. Such a simple solution! Ok, here’s my issue: I took out the SIM card out of a Moto E to put in another (Moto E) phone, and my data turned ON in the OLD phone! APN setting was changed and ur suggestion helped. To fix this, you need to clear the system cache partition, which is accessed from your phone’s recovery screen (XDA Developers has a handy list of how to boot to recovery from different Android devices). But you won’t be able to access the internet until you reconnect to a Wi-Fi network. Thanks for the help. These aren’t usually switched on by default, but maybe you set a limit previously, have since upgraded your tariff, and have forgotten to update your mobile data limit accordingly. I’m thinking I’m going to have to contact them (hahahahaha *dies of sarcastic laughter*). Your data is inaccessible while on phone calls because your mobile data it working on give you a quality call cause 75% of people that are in a phone call don't use other apps while in the call. Restrict Background Data. VoLTE is on in settings. - last edited on I cannot use WhasApp calls while on Mobile Data. Took it to AT&T, rep said, “Yeah, it probably won’t work since it was a Verizon phone, but we’ve got great phones!” No, thank you. Until VoLTE is launched, you can make calls and access data while connected to Wi-Fi, also, you can use Wi-Fi Calling, that allow you to make and receive calls over Wi-Fi connections in almost any location. I still need some of the information from the old phone… It’s a Moto E if that helps. Here are some tips on how to get it back. It has at least two signal bars. Check out our comment policy here. Wi-Fi is turned off and you're using T-Mobile data. If you checked mobile data on sim1 and receive a call on sim2 it's normal for the internet not to work because during the call sim1 is deactivated. I’ve reset it back to factory set many times but everything is to no avail. I need a phone and don’t want to have to buy another. I’d brought a Verizon LG phone to AT&T network. If that doesn't work, dial #766# and send the call - this will turn on data roaming in case it is off. enjoy, OH MY GOD! TY TY TY TY. The other on the spot thing that you can do just at any instant is … Use Siri: Siri requires the microphone, so it won’t work while you’re on a call. Great job :). Might have to contact your carrier it could be a software... See the issue is actually pretty simple. Thank you so much for this advice it was very helpful for me. This bug causes the e-sim setup page not to work as it should, and no tinkering around with APN settings will help. And its already unlocked for all network. I can use my data network now when I added this settings. I there a way to turn the data OFF on the old phone?? If you still don’t have data, turn airplane mode back on, turn your phone off, wait for a minute, turn your phone back on, turn airplane mode off, wait for thirty seconds, then turn mobile data on. Next, I discovered while out and about, no internet connection I’d been on WiFi at home). You cannot use data while on a call. My data still did not work from any of these methods. T-Mobile: 1-(877)-746-0909; Verizon: 1-(800)-922-0204; If there’s a number you’d like us to add to this list, leave a comment down below! On my Ulefone Armor 5 I don’t have a “combined” option 2/3/4 G, just alternatives i.e. Went back to ATT, thinking it was a bad sim card. Re: My internet data wont work while on phone calls. 06:47 AM When I am on the phone, I am unable to receive mobile data. Let's have a personal and meaningful conversation. If it still doesn't work, call our international roaming care number +1-505-998-3793 for help or contact us through messaging or social platforms. with metro pcs ,because it wasn't doing it before and I've been with them a minute, Might have to contact your carrier it could be a software bug that's causing your phone to act up because word is the new est Samsung flag ship phones have been experiencing slot of bugs due to new one ui pie update. Take a Voice Memo: It would be nice if the Voice Memos app functioned like a call recorder, but, unfortunately, that’s not the case. I can’t believe that Samsung sells such phone with this know problem. So change your data on the sim that u use most. Is the issue you’re experiencing happening on only one website or app, or is it happening on all websites and apps? As soon as I enable Data Saver On, it will stop working … This helped me to fix my no data issue after upgrading my Sony Xperia XZ2 to Android 9 Pie (just upgrading Sony’s custom android as the phone suggested me). Hello, Since getting the iPhone 5 I have not been able to access the internet when I am on a phone call. 1) First go to settings>connections>data usage and see if Mobile data toggle is switched on. I was ready to throw this phone in the river and get a new one. Reboot With Airplane mode Active.